Windows 8 > 8.1 is a free upgrade released by Microsoft and this is a workaround if you are unable to get it via the Store, can download and create your own Windows 8.1 Installation Media to reinstall the Operating System with. Save your Data and do a clean install of the exact same edition of 8.1 as 8 is. If the above Microsoft method does not work: Read the second part you want 8.1 instead, read this as the workaround for upgrading 8 > 8.1: If you want 10, you can still get it for free, without upgrading to 8.1. But I don't know how to get the prerequisite list. My instinct tells me that the update troubleshooter was incorrect, that the system requirements are fulfilled, but there is some prerequisite to kb2917499, other than kb2871389, which hasn't been installed. Concerning NX in particular, the BIOS editor says that it is enabled. Since it's 64-bit and reasonably modern, I believe it supports the required protocols.

The Microsoft documentation says that allĬomputers shipped with Windows 8 (as this one was) must be WDDM 1.2 compliant. The Intel documentation for the graphics card suggests, but doesn't explicity say, that the driver is WDDM 1.2 compliant. The graphics card is an Intel HD Graphics 4000. The laptop has plenty of free disk space. a DirectX 9 graphics device with a WDDM driver a processor that supports PAE, NX, and SSE2 There are really only four system requirements: It told me that the computer failed to meet the minimum system requirements for the update, but didn't say which requirement was lacking. I also tried running the Windows 8.1 Update Troubleshooter. When I try it, it very quickly says 'Something happened and the install of Windows 8.1 can't be completed'. The Windows 8.1 upgrade is available in the Windows Store, but documentation tells me that it won't work without kb2917499 installed. I've unsuccessfully tried to install kb2917499, which is also a prerequisite, but keep getting the message 'The update is not applicable to your computer'. The installed updates include kb2871389, which I understand is a prerequisite to the Windows 8.1 upgrade. I also checkedįor hidden updates, but there were none. I then proceeded to use Windows Update to install 32 optional updates and 4 important updates. I began with 6 rounds of executing the built-in Samsung Software Update app, which updates drivers and system settings, including some user settings. I'm also considering paying forĪn upgrade to Windows 10, but I fear that the same problem that is preventing a successful upgrade to Windows 8.1 would also stop me from installing Windows 10. The current OS is 64-bit Windows 8, which is no longer supported by Microsoft, so I'm trying to upgrade it to Windows 8.1. The laptop is a Samsung np550p5c-A02UB, with an Intel Core i3-3110M processor, and 4Gb of DDR3 RAM. The previous owner was technology-challenged, and didn't understand the concept of updates. I'm trying to restore a 2013 laptop to working order.

8 to 8.1 upgrade download